Cancellation Policy

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We understand that plans can change. If you need to cancel an order, please contact us as soon as possible — we start working on your piece shortly after your order is placed.

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How to request a cancellation

To request a cancellation, please email us at info@rykierjewelry.com with:
• your full name
• your order number
• a short note that you’d like to cancel

We’ll confirm by email whether the cancellation is still possible.

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Time windows for cancellation

Because we are a small studio and some pieces go into production quickly, we can only accept cancellations within the time frames below:

• Ready-to-ship and pre-order pieces
Can be cancelled within 48 hours of purchase, as long as the order has not yet shipped.

• Made-to-order and customized pieces
Can be cancelled within 12 hours of purchase, before production has started.

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If your order has already shipped

After these time windows, or once the order has been shipped, your purchase can no longer be cancelled. Eligible items may still qualify for a return under our Return Policy (see Return Policy for details and exceptions).

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Gift cards

Digital and physical gift cards are final sale and cannot be cancelled or refunded once the order is confirmed.

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Refunds after cancellation

If your cancellation is approved:
• the original payment will be refunded to the same payment method
• processing times depend on your bank or payment provider (usually 5–10 business days)

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Questions

If you’re unsure whether your order can still be cancelled, email us at info@rykierjewelry.com — we’ll help.