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REPAIRS & RESIZING

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LOCAL RESIZING REIMBURSEMENT

We recommend confirming your size with our Size Guide before ordering. If a ring needs adjusting, have it resized locally rather than shipping it back to us.

  • The Benefit: any jeweler you trust can do the work.

  • The Credit: we reimburse up to $40 USD.

  • The Process: email a copy of the receipt to info@rykierjewelry.com within 90 days of delivery.

  • Eligibility: applies to solid .925 sterling silver bands. Rings in 18K gold vermeil or rhodium cannot be resized — resizing cuts through the plating, and the join cannot be re-plated locally.

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LOCAL REFINISHING REIMBURSEMENT

The darkened recess on solid silver pieces can be damaged over time, most often by chemical cleaners. Restoration is done with liver of sulfur and is available at any jeweler. Pieces in 18K gold vermeil or rhodium are not covered — plating is not restored locally.

  • The Credit: we reimburse up to $40 USD, once, with no time limit.

  • The Process: email the receipt to info@rykierjewelry.com.

  • We send your jeweler a one-page instruction sheet with the zones and depths, so the gradient is restored the way it was designed.

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CARE
Never use silver dip, polish or ultrasonic cleaners — they strip the darkened recess and this is not covered by the warranty. Full instructions: Jewelry Care.

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MANUFACTURING WARRANTY

Every piece is inspected at our Pittsburgh studio before dispatch. In the rare event of a structural defect, we stand behind it.

  • Reporting: email clear photos and your order number to info@rykierjewelry.com within 30 days of delivery.

  • The Solution: we send a prepaid return label. We replace the piece from stock, or refund in full if you prefer or if the piece is unavailable.

  • Covered: production issues only — a faulty clasp, a stone loose in its setting, a flaw in the casting.

  • Not covered: loss, normal wear, impact, bending, crushing, improper storage, or damage from chemical cleaners.

  • Third-party alteration, resizing or repair voids the warranty, except work covered by our Resizing or Refinishing Reimbursement.

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START A SERVICE REQUEST

Email the studio: info@rykierjewelry.com. Answered within the day, weekends included.

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