COMMON INQUIRIES
ORDERS & SHIPPING
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Where do you ship from? Every order is inspected, packed and dispatched from our studio in Pittsburgh, Pennsylvania. Free insured shipping on all domestic (US) orders.
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How fast is shipping? In-stock pieces are dispatched in 1–2 business days, in your hands in 4–7. Expedited (FedEx 2-Day) is available at checkout for $30.
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Can I cancel my order? Yes, any time before the package leaves the studio. Once it has been handed to the carrier, the order can no longer be cancelled — see our Return Policy instead. Email info@rykierjewelry.com.
PAYMENTS
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How can I pay? All major credit and debit cards, plus Apple Pay, Google Pay and PayPal.
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Do you offer flexible payments? PayPal Pay Later and Affirm, where available, at checkout.
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What currency? All prices in USD. International banks apply their own conversion rates.
IF A PIECE IS SOLD OUT
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What happens? We cast in batches, ahead of orders, so pieces occasionally sell out. Click "Notify When Available" on the product page and we will email you when that piece is back in stock.
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How long does it take? The next casting takes 6–8 weeks.
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Need it for a specific date? Email info@rykierjewelry.com and we will give you an honest answer on whether we can meet your timeline.
RETURNS
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How long do I have? 30 days from delivery, with free insured return shipping within the US.
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What are the conditions? The Studio Tag must still be attached. It hangs on a thread, so you can try the piece on in front of a mirror and still send it back. Wearing it out is what removes the tag.
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What is final sale? Pieces listed as Final Sale on the product page, and digital gift cards. A manufacturing defect is still covered. We do not accept commissions — nothing is made to order.
EARRINGS & HYGIENE
The Studio Tag hangs on a thread and does not pass through the ear wire, so earrings can be tried on without being worn. Returned pieces are steam-cleaned and sanitized before re-entering inventory.
I ORDERED THE WRONG RING SIZE
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The Benefit: have the ring resized by any jeweler you trust and we reimburse up to $40 USD.
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Eligibility: applies to solid .925 sterling silver bands. Rings in 18K gold vermeil or rhodium cannot be resized — resizing cuts through the plating, and the join cannot be re-plated locally. Designs with continuous 360-degree relief cannot be altered after casting without breaking the pattern.
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The Process: email the jeweler's receipt to info@rykierjewelry.com within 90 days of delivery.
GIFT MESSAGES
Enter your note in the Gift Message field at checkout. We print it on a studio enclosure card and pack it with your order. Prices are never included in the package.
MATERIALS
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What do you use? Solid .925 sterling silver, and 18K gold vermeil or rhodium over .925 sterling silver. Vermeil is 2.5 microns. No brass, no nickel, nothing plated over base metal.
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How do I clean my piece? Never use silver dips, chemical cleaners or ultrasonic cleaning — they permanently strip the darkened recess. The cloth routine differs by finish: polishing cloths are used on solid silver only, never on plated pieces. Full instructions: Jewelry Care.
WHERE ARE THE PIECES MADE?
Every design is conceived and sculpted in Pittsburgh. Casting, stone setting and finishing are done by our foundry in Bangkok, chosen for their work with complex silver textures. Every piece is inspected and packed in Pittsburgh before dispatch.
QUESTIONS
info@rykierjewelry.com. Answered within the day, weekends included.